Telemarketing
NW FAMILY GROUP provides superior telesales performance to the energy industry
Our artful techniques and results-driven, motivational culture means our team members are given the knowledge and support to succeed. We maintain the highest ethics and professionalism, and always put customers and clients ahead of any personal goals. Secondly, retail energy is all we do. Our institutional knowledge of deregulation and the supplier function is ingrained in our call centers. Many of our reps outlast individual campaigns, of course, so as they are retrained to work on behalf of the next client, they have the benefit of experience.
Our call center representatives are much more than script readers. They are sales professionals who have trained specifically on your product and feel allegiance to your company, brand, and logo. In fact, nothing makes us happier than when clients send banners, logo gear, and the like to boost the productivity of their dedicated representatives. Our team is an extension of yours.
Our call monitoring process is the tightest in the industry, with a monitor-to-agent ratio of at least 1:8, with additional random and periodic monitoring throughout the day. We listen not only for agent missteps but also for customer reaction and points of confusion. As your outbound telemarketing campaign develops, that kind of feedback from the monitors can be invaluable. As for out-of-bounds sales rep behavior, we are quick to correct and retrain or terminate employment when necessary. Again, we understand the stakes.
NW FAMILY GROUP has sold through hot trends and market swings since we started in retail energy 10 years ago. Our clients’ products offer a variety of benefits: sometimes it’s a fixed rate and peace of mind in a volatile pricing period, and sometimes it’s a genuine saving over the incumbent utility. In recent years, we’ve offered green energy products that carry an environmental benefit, as well.
Rooftop solar is an “all of the above” proposition, and selling it over the phone has become a viable option. It’s a longer sales cycle, for sure, but the benefits to the consumer are just too good to pass up. Our expert sales teams walk through contract and pricing options, as well as rooftop suitability, before passing to our clients for actual installation and system maintenance.
As the energy industry innovates new product offerings, NW FAMILY GROUP will be there to share it with consumers. Contact us today to learn more.