NW FAMILY GROUP is a Non-Captive Energy Broker representing more than 20 Retail Electricity Providers (REPs) across all deregulated states in the country. To be considered by NW FAMILY GROUP, all REPs are evaluated on an ongoing basis for financial strength, customer service, billing performance, and other business criteria.
NW FAMILY GROUP is an ethical company and only works with ethical, financially-strong companies. We actively try to do what is right for the customer every time. If a deal is not in the customer’s best interests, we will not recommend that it be done. We try to make sure our clients have ample information to make informed decisions about their electricity purchases.
We truly care for our employees. Our employees make it possible for NW FAMILY GROUP to serve our customers and fellow employees. Our employees make a difference in our performance and the fulfillment of our Mission. All employees are trained to exceed the expectations of our customers in the delivery of our services, and they are empowered to go the extra mile to help NW FAMILY GROUP grow for the customer’s benefit. We are loyal to our vendors who meet our quality and service requirements through all market conditions and share our commitment to excellence as proven by their actions. Our relationship is one of mutual confidence and teamwork. We expect profits, but profits from our work that satisfies our customer’s need for our services, and that benefit humanity in providing better long-term living conditions. We are committed to integrity and will make no ethical compromise in the pursuit of our goals.
Our Vision
At NW FAMILY GROUP , Our primary business is to provide consulting services in order to offer our clients consistent, reliable, competitively priced and clean electricity and gas without interruptions in deregulated markets throughout the United States.
Our Mission
Our mission is to be the most competitive energy broker in the major deregulated markets for electricity and gas for all customers.
Our Values
We truly care for each customer. We strive to build enduring relationships by understanding and anticipating our customer's needs, and by serving them better each time than the time before. We are dedicated to our customer's success and define our own success in terms of theirs.
Principals
John Jimenez - Founder
With over 15 years of experience in operations, sales, marketing, energy and gas John has been instrumental in building a customer base all over the world, which has allowed him to build a global network of clients and customers.
His main goal is to identify new market trends and create innovative solutions that drive business growth and profitability. Prior to opening NW Family Group John was responsible for the end-to-end management of Tele sales and Door to Door operations at Spark Energy and North Power.
In the past, John worked in key positions for companies like NRG, Reliant & T-Mobile. His commitment to innovation and growth continues to drive the company's success and his main focus is to expand the company's reach and deliver outstanding results for his clients and customers and provide outstanding customer service.
